Account Not Activated
In order to activate your account and begin running your ads, please ensure that you have faxed over your paperwork to Page Rank Global. The Fax number is 416-638-7865. Also please be advised that although most accounts can be active same day, some may take up to 5 days.
Ad Approval Status
All ads must comply with our advertising policies. While some ads may run on Google prior to review, others may not run at all before being reviewed and approved. If your ad is awaiting review, we'll get to it as soon as we can. While your ad is in queue, you can review our advertising guidelines to ensure that your ad complies. Also, note that no ads will show on the Google Network until after being reviewed and approved.
Ad Location
Keyword-targeted ads typically appear to the right of or above Google search results. If your Ad Rank is not high enough to place your ad on the first page of search results for a certain keyword, it may appear on a subsequent search result page. To see additional pages of ads, click 'Next' at the bottom of the page, or click the 'More Sponsored Links' link below the column of ads. Check your account if your campaign is targeted to "Top 3" or "First Page".
Server Delay
There may be a brief delay after we create your ads but before the time they are actually shown. Sometimes it takes our servers longer than usual to upload and prepare to serve your ads. Try checking for your ad again after a few hours have elapsed.
I've seen my ad before, but I can't anymore.
Keyword Performance
If you're running a keyword-targeted campaign and a keyword underperforms, it may become inactive and stop showing ads on the search network. Keywords typically become inactive when they are very general and therefore do not perform very well. Your ads may also only be showing on certain variations of your broad or phrase matches due to a low Quality Score.
My ad's running and accruing statistics, but I've never been able to see it.
* Geo-Targeting
You can target your campaign to specific languages, countries and territories, regions, and cities. If you don't target your own geographical area and the language of your Google interface, you won't be able to see your ad. If you're targeting a region or city, we show ads based on a user's internet protocol (IP) address. Sometimes we're unable to obtain IP information. In this case, we'd be unable to identify the user's location and therefore wouldn't recognize which regional ads to deliver. If we can't determine the user's location, we'll show nationally-targeted ads instead of regionally-targeted ads.
Language Targeting
You can target your campaign to specific languages, which means that your ads are only visible to users whose Google interface is set to one of these languages. You can view your Google interface language setting by clicking the 'Preferences' link to the right of the Search Box on the Google homepage. If your Google interface language isn't included in your campaign language targeting selection, you may want to edit your campaign language targeting in order to see your ad.
IP Searches
On many occasions should you search for your keyword phrase from the same IP Address, your ads may not show up. This is to ensure a better quality score from your ads. Should you wish to test the ads, try searching for your keyword phrase from another computer with a different IP. In addition, you can always contact your PRG Representitive for a key word performance report.
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